Question 1

What is the Jason D’Souza Heritage collection?

Accepted Answer

Jason D’Souza Heritage offers a curated selection of luxury furnishing fabrics, often from discontinued lines or special projects. Each piece is unique and reflects the brand's commitment to timeless quality and design.

Question 2

Where do these fabrics come from?

Accepted Answer

All of our fabrics come from discontinued stock, some of which have been carefully stored in our archives for over 30 years! As such, availability is limited and quantities are often one-of-a-kind.
Tiebacks & Cushions are often ex-display. Some of these will be made with current fabrics and we can make more.

Question 3

Can I order fabric samples?

Accepted Answer

Yes, fabric samples are available for most products. Email us with the samples you'd like or give us a call.
Due to limited stock, some samples may be small, ideal for colour matching and texture assessment.

Question 4

Can I cancel my order?

Accepted Answer

If you wish to cancel, contact us immediately. Once fabric is cut or an order is processed, cancellations may not be possible.

Question 5

How long does delivery take?

Accepted Answer

Orders are typically delivered within 10 working days. All orders are sent tracked for peace of mind

Question 6

What are the shipping costs within the UK?

Accepted Answer

For orders over £250 shipping is Free of Charge

For orders £50-£250 shipping is £9.99
Orders under £50 is £19.99

Question 7

What does it mean if a fabric is labelled as "second" or "defective"?

Accepted Answer

Fabrics labelled as "seconds" may have minor imperfections, such as slight colour variations or subtle printing inconsistencies. These fabrics are fully functional and perfect for creative projects. Any known issues will be clearly detailed on the product page.

Question 8

Are the colours shown on the website accurate?

Accepted Answer

We aim to display colours as true to life as possible. However, variations in screens and lighting can affect how colours appear. Ordering a sample is the best way to ensure a perfect match.
We also have our fabrics photographed next to a Farrow & Ball colour chart for comparison - You can order one yourself free here.(https://www.farrow-ball.com/paint/free-colour-card)

Question 9

What is your returns policy?

Accepted Answer

Returns are accepted for faulty or damaged items. Contact us within 14 days of receiving your order to initiate a return. Fabrics that have been cut cannot be returned so please double check everything is correct before reaching for the scissors. Buyers are responsible for return shipping costs, and all items must be returned in their original condition.

Question 10

How do I clean and care for my fabric?

Accepted Answer

We recommend professional cleaning to maintain the integrity of your fabric. For everyday care, spot cleaning is usually sufficient. Avoid prolonged exposure to direct sunlight, as this may cause fading over time.

Question 11

How often do you release new products?

Accepted Answer

Stock is updated regularly, but quantities are limited and exclusive. We recommend checking back often or signing up for our newsletter to be notified of new arrivals.

Question 12

Can I buy less than a metre?

Accepted Answer

Unless otherwise specified, fabrics are sold by the metre.  If you are already ordering a larger quantity and want less than a metre of something else added on, email us the details and we can work something out.

Question 13

How can I contact Jason D’Souza Heritage?

Accepted Answer

You can reach us via email at sales@jasondsouza.co.uk or phone our showroom on 02073514440.
Alternatively, use the contact form on our website, and we’ll respond promptly.

or visit our Chelsea Harbour Showroom
1/6 Chelsea Harbour Design Centre
London
SW10 0XE

Frequently Asked Questions

JASON D'SOUZA HERITAGE